Shipping
Where do you ship?
Anywhere in the United States. We don't ship internationally yet.
How are plants shipped?
Live plants ship UPS 2-Day Air. Pots, accessories and substrates ship UPS Ground, usually 3 to 7 business days.
When will my order ship?
Orders are usually processed in 1 to 3 business days. Live plants only ship Monday to Wednesday, so they don't sit in a warehouse over the weekend. You'll get a tracking number by email.
Can I pick up instead?
Yes, in Oro Valley, AZ. See Local Pickup.
When your plant arrives
What should I do first?
Open the box right away, give your plant bright indirect light and a gentle watering, and give it 1 to 2 weeks to settle into its new home.
What if it arrives damaged?
Message us within 48 hours of delivery with your order number and clear photos of the plant and packaging. We'll review it for a replacement, store credit or refund. Full details.
Will my plant look like the photo?
Some photos show mature plants. Unless the listing says otherwise, you'll get a starter plant. Size, shape and leaf count vary, since every plant is different.
Returns
Can I return a plant?
Live plants can't be returned, but we stand behind every plant we ship (see damaged plants above).
Can I return pots, accessories or substrates?
Yes, within 14 days of delivery, unused and in the original packaging. Return shipping is paid by the buyer.
Plant help
Which plant is right for my space?
Check our Plant Care Library and Grow Light Guide, or send Holly a message. She's happy to help.